COMMUNITY REPORTING GUIDE · UK PILOT
Organisation reviews and response statistics
Read star ratings, official responses and confirmed resolution statistics on organisation profiles.
Reviews with context
Organisation profiles bring together approved reviews, one-to-five-star ratings and official responses. A member can submit an experience for moderation and edit their own review. Organisation members cannot rate their own organisation. Reviews describe members’ experiences; purchases and individual claims are not independently verified by Notificity.
See how a team responds
Public statistics distinguish complaints, other issues, community requests, resolved cases, reviews answered and reviews marked resolved. These counts use approved records currently assigned to the organisation. A high reply count alone does not establish service quality, and a small number of reviews may not represent everyone’s experience.
Resolution does not rewrite a rating
An organisation can request confirmation that a review concern has been addressed. The reviewer or an administrator must confirm the outcome. A resolved badge does not automatically change the original star rating. Paid workspaces fund team tools and do not purchase higher ratings, favourable moderation or complaint removal.
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Published by Notificity · Updated 18 October 2026 · How the platform works